Last updated: 1 October 2026
At GMC Fixer we work on a No Fix, No Fee basis: if we cannot resolve your Google Merchant Center issue, you do not pay a service fee. This policy explains exactly how that works.
What “resolved” means
An issue is resolved when Google lifts the account suspension or warning, or approves the affected products, for the issue covered by your package. Because Google makes the final decision, the result is confirmed by what Merchant Center shows, not by us.
Recovery packages (one-time)
- How you pay: 20% of the package fee upfront to start the work, and the remaining 80% only after the issue is resolved. We accept Wise and Payoneer.
- If the issue is not resolved after we have completed the agreed fixes and the review process (including any follow-up appeal within the package), we refund your 20% deposit in full and you owe nothing more.
- Deposit refunds are sent back by Wise or Payoneer within 7 business days of the final Google decision.
When the No Fix, No Fee promise does not apply
- You decline or do not make the website, policy or product changes we recommend.
- You submit appeals, create new accounts or change the account in ways we did not agree, during the project.
- The suspension is for a reason Google states is permanent and cannot be appealed (for example some “circumventing systems” or “prohibited products” cases). We tell you this in the free review before you pay.
- You cancel the project yourself after work has started. In that case the 20% deposit is not refunded.
- Third-party costs you approved (for example a paid app, legal page generator or business verification document) are not refundable.
Suspension Protection (monthly)
You can cancel Suspension Protection at any time; it stops at the end of the current paid month. We do not refund part-months.
How to request a refund
Email [email protected] or message us on WhatsApp (+880 1923-544788) with your name, store URL and the Google decision you received. We reply within 24 hours.